Product Usability Audits After a product has been released, it's critical to determine if the product is successful in terms of usability. This data can steer the design of the next version. Data for this usability audit can come from customer support calls, phone surveys, and on-site visits. Key benefits Determine if the goals for the product were met Understand if the process for including usability into the design was successful Pat yourself on the back when you have met or exceeded the customer's expectations Include missed opportunities in the next release of the product Determine if your expected usage for the product is the actual usage How it works After the product or web site has been released and users have worked with for a sufficient period of time, determine what you need to know about actual usage Collect data from a variety of sources such as customer support and other feedback channels Contact a small number of users via phone or site visit to understand the in-depth usage of the product Determine how to respond to the customer's usage needs in the next release To Our Approach Design Technologies Portland, OR Copyright © 2008 by Design Technologies