Customer Interaction Plan The plan for the customer interaction includes all of the following elements: Objectives & Issues Schedule Determine Dates for Customer Interaction Target length of Customer Interaction Responsibilities and Target Due Dates Resources Contractors Research Firms Recruiting Firms Research Venue Open or Cloaked Panel of Customers or site visits Issue/Method Matrix Mapping of methods to address issues Data analysis plan and schedule To Requirements Analysis Design Technologies Portland, OR Copyright © 2008 by Design Technologies