Directed Dialog © Directed Dialog is a usability testing process which directs the user's attention to critical aspects of a product with an open dialog approach. This method may be used with design concepts, paper prototypes, prototypes, early releases, products, and web sites. This scenario-based process uncovers usability problems, nomenclature issues, and model problems. Get Trained! Key benefits Can be used at any stage of the development cycle Uncovers major usability issues Determines the minimum changes necessary Is a congenial test environment for the user Gets at user models, strategies, and rationale Records user expectations and behaviors Can be focused on specific sections of the product or types of issues Establishes what works well and what doesn't How it works A key set of tasks is determined The tasks are scripted A set of customers is recruited A tutor (Director) gives guidance in a progressive disclosure of information when the user encounters a problem. The tutor probes for information and clarification of reactions The data is analyzed to determine what works well and what doesn't. Errors are coded and classified and design decisions are made based on customer experiences. To Our Approach Design Technologies Portland, OR Copyright © 2008 by Design Technologies