Usability Goals Usability goals help focus attention and resources on the user and their issues. They challenge the design team to innovate and provide the basis for design tradeoffs. In addition to guiding design, usability goals are useful in customer interactions, evaluation, and testing. Usability goals rely upon the development of realistic scenarios and add the dimensions of metrics and acceptance criteria. Get Trained! Key benefits Provide a focus for the "voice of the customer" Brings the users to life for the design team Provide the basis for evaluation and testing Focuses attention and resources on usability Provides for multiple levels of testing Provides a context for documentation and support How it works Identify customer characteristics and classes of customers Identify critical tasks both atomic and composite for each customer class Determine what to measure for each task Select an acceptance criteria for each metric To Our Approach Design Technologies Portland, OR Copyright © 2008 by Design Technologies