Design Technologies Principals Gene Lynch has 14 years of experience consulting on usability and product design and an additional 15 years industry experience in product development and in leading the research, development, and implementation of a 6 phased customer-centered design process for interactive products. He is experienced in tailoring these processes to specific product and organizational needs. Prior to the founding of Design Technologies, Dr. Lynch was the Director of Tektronix Design Technology Laboratory, where he was responsible for Corporate Customer-Centered Research & Design, Software Tools, Software Process Improvement Program, and Corporate Industrial Design. Dr. Lynch holds patents in graphical input devices and video information control. He chaired the ANSI/HFS 100 Committee, Co-Chaired CHI'90, has been a frequent technical contributor to the CHI conferences as author, presenter, panelist, tutorial instructor, workshop leader and participant. He was a technical co-chair for CHI'92, and was ACM/SIGCHI¹s Vice-Chair for Conferences from 1993-1998. Gene has been involved with the design and evaluation of usable web sites since 1993. Gene holds a Ph.D. in Engineering from the University of Notre Dame. Susan Palmiter has 9 years experience consulting with start-up firms to Fortune 100 corporations in the areas of user interface design, customer requirements definition, product planning, usability walkthroughs and testing, process improvement, and competitive analyses. Her latest interests include the use of scenarios and design rationale to both inform and communicate the customer informed design throughout the product lifecycle. Susan is an Adjunct Professor in the Computer Science Department at Portland State University where she teaches a graduate course titled: "Intoduction to Human-Computer Interaction." She holds a BS in Computer Science from Ohio State University and an MS and PhD in Human Factors Engineering from The University of Michigan. Susan is a contributing member to the ACM's SIGCHI (Special Interest Group on Computer-Human Interaction) and the local CHIFOO (Computer-Human Interaction Forum of Oregon). She has numerous publications related to Human Computer Interaction. Prior to the founding of Design Technologies, Dr. Palmiter worked in the Customer-Centered Research & Design Group in Tektronix Laboratories. While there, she was awarded the 1993 Tektronix President's Award for the customer-centered methods she developed and championed to inform product designs that are successful in the marketplace. Sue was a key contributor to a team that developed an early multimedia intranet in 1993. This intranet served as a repository for customer centered research and as a means of disseminating research results to a broad audience. She contintues to be actively involved in web site design and evaluation. Return to Design Technologies: Our Company Design Technologies Portland, OR Copyright © 2008 by Design Technologies